Policies Subject to Audit. Audits are one of the few E&O exposures agencies have that do not involve a claim....
Articles by Chris Burand
The insurance agency distribution system model was built around 1900 and is still amazingly similar to agencies of 100 years...
Accepting Payment After Hours. Many agencies continue to accept premium payments even when closed. Customers put their payments through mail...
Claims Draft Checks. Not many agencies have claims draft authority any longer, which I consider a positive change relative to...
AOR/BOR Procedures for Benefits. For some unknown reason, I continually find Benefits Producers thinking the P&C AOR/BOR procedures are not...
Inflation Factors on Personal Lines Property. Some personal property forms lack automatic inflation adjustments that increase the structural limit annually....
Mailing Certificates of Insurance. You should always do what companies tell you to do because they always look out for...
I wrote two columns in the summer of 2012 that elicited more online comments and emails than any article, out...
A huge amount of press has been devoted to how important price is to insurance buyers — and it clearly...
Privacy Compliance. It’s not serious until you get caught, right? The normal individual human reaction to complex laws and laws...