Job Descriptions. A simple solution to minimizing E&O exposures.
One of the most significant E&O exposures is literally a “he said, she said” issue. Producers think a CSR will do something and CSRs think the producer is doing it. The procedures manual simply identifies that it must be done, but not who is supposed to do it.
Integrating job descriptions into your procedures manual will usually solve this significant problem. Including job descriptions will also likely improve morale, improve compliance, and reduce the agency’s exposure to EPLI suits. While most agencies probably have job descriptions, I find that many agencies’ job descriptions are long out of date. When you integrate them into the procedures, you also then have an opportunity to update them.
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