Can’t Get No …
“Repair times … increased slightly from the last quarter. This, in addition to customers waiting longer for a more convenient time, or the weekend, to bring their vehicle to the repair shop, has contributed to the overall lower satisfaction scores.”
—Jeremy Bowler, senior director of the insurance practice at J.D. Power and Associates, which released its 2012 U.S. Auto Claims Satisfaction Study – Wave 2 showing overall customer satisfaction for auto claims has dropped the lowest level in three quarters.
Rebuilding and Rebounding
“The City of Woodward is an important hub for Apache’s operations in western Oklahoma and home for some of our employees. … Our hearts go out to the families who were impacted by this devastating event. This donation is one way for Apache to help the community rebuild, rebound and be prepared for future tornadoes.”
—Rob Johnson, Apache Corp. Central Region vice president, comments on the tornado that ripped through Woodward, Okla., on April 15, and the company’s subsequent donation of $350,000 to the city for replacing tornado sirens.
Buried in Hail
“There were just piles of hail. … Some of the cars were just buried in hail and people were trapped in their cars.”
—Maribel Martinez with the Amarillo/Potter/Randall (Texas) Office of Emergency Management describes the scene after an April 12 storm dumped an inordinate amount of hail on parts of the Texas Panhandle, trapping motorists in drifts that were waist-to-shoulder high. The storm left so much hail in its wake that workers had to use snow plows to clear the piles from the road.
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