Claims processing and loss information management company Corporate Systems Inc. is gearing up its Amarillo call center to handle thousands of insurance claims stemming from the attacks on the World Trade Center on
The company, which handles claims automation and risk-management reporting solutions for the insurance industry, will be taking claim calls relating to the Port Authority of New York and New Jersey, as well as other businesses affected by the WTC attacks, according to the Austin American-Statesman.
Although only about 350 calls have come in so far, Corporate Systems is anticipating more than 20,000 claim calls to pass through the center in the month or so after the attacks. About 10,000 of those calls are expected to concern loss of life and injuries connected to the Port Authority. The company is also handling calls related to businesses such Aon Corp. and SanFrancisco-based ABM Industries, the maintenance company for the WTC.
With over 550 employees, the Amarillo company has taken a number of initiatives in order to be ready to respond to calls related to the disaster. It has alerted non-call center employees that they may be pulled from their regular duties to help handle the expected surge in phone calls and many of those employees have volunteered to help.
Other actions the company has taken include compressing Corporate Systems’ three-week training program into a one-hour session and bringing in an onsite counselor to help employees deal with stress of handling phone calls that graphically detail the events of Sept. 11.
Corporate Systems was hired by third-party administrator Risk Manage-ment Planning Group Inc. to handle calls and record claims for the Port Authority. The company also works with The Hartford Financial Services Group, a benefits administrator for clients such as American Airlines.