Insurance Journal asked a select group of 130 Florida retail agents what they look for when selecting surplus lines agencies to do business with. They placed access to markets as the most valued consideration, followed by knowledge and expertise. Here’s the list with rating averages showing how Florida retail agents value 10 attributes:
| Factor | Average | Rating |
|---|---|---|
| 1. | Access to Markets | 8.47 |
| 2. | Knowledge and Expertise | 8.02 |
| 3. | Pricing | 7.23 |
| 4. | Ease of Doing Business | 7.20 |
| 5. | Customer Service | 6.80 |
| 6. | Commissions | 6.01 |
| 7. | Previous Relationship or Experience with Surplus Agent | 4.58 |
| 8. | Availability of Online Applications | 3.25 |
| 9. | Surplus Agency Years in Business | 3.16 |
| 10. | Referrals from Other Retailers | 2.39 |
Topics Agencies Excess Surplus
Was this article valuable?
Here are more articles you may enjoy.
Mamdani Delivers Rent Freeze in Milestone for New York City Tenants 
Bayer’s Supreme Court Win in Roundup Case No ‘Silver Bullet’ 
Intersecting Risks and the Future of Construction Insurance 
Need Wind Mitigation? New Florida Insurer Wants to Help With That From This Issue
