Blink blink “Someone’s going to have to blink soon.” Ted Kelly, chairman, president, and CEO , Liberty Mutual Group Inc.,...
Features
Are great CSRs born or made? Is customer service an inherent ability such as musical talent—where some have it and...
Although the U.S. Department of Agriculture’s Risk Management Agency has taken steps to improve its procedures and processes to address...
Say Hurricane Katrina and you immediately think of New Orleans; say Hurricane Katrina and insurance coverage, and the story is...
The artisan market is filled with small trade contractors with a couple hundred thousand dollars in receipts and relatively small...
Someone once said “change is inevitable” and in the health care arena that especially rings true. It wasn’t so long...
The cars, still streaked with mud from the floodwaters that covered them, many with broken windows, sprung doors and missing...
Owner controlled insurance programs (OCIPs) or contractor controlled insurance programs (CCIPs), commonly referred to as “wraps,” that have been traditionally...
The reality of today’s workplace is that a wide variety of employee grievances may escalate, almost without warning, into costly...
When it comes to life in America, our homes, like our cars, will never go out of favor. New home...