The Kentucky Office of Insurance has published a consumer’s booklet “Aft-er the Storm Has Passed, Settling Dis-aster Claims: Who to Call and What to Do.”
The eight-page booklet features a check-sheet making it easy to keep track of what to do after the storm, including blanks where the policyholder can fill in the insurance agent’s name and phone number, policy number and renewal date. The check-off> sheet includes items to discuss, including housing allowances, storage and car rental.
After the claim is reported, the booklet has information on the date reported, claim number and insurance company.
It also describes what information to have on hand, information to write down in case the policyholder has to contact the agent and things to ask, like details on claim deadlines, arrangements for an adjuster, temporary housing and living expenses. It also has a section about what to do when the adjuster arrives.
The booklet advises consumers, with common questions and answers, about how to make a claim, what to do while waiting for the adjuster, keeping records, how to settle your claim and avoiding fly-by-night contractors. At the back of the booklet is a two-page consumer complaint form including the contact numbers at the Kentucky Office of Insurance.
The booklet can be downloaded at http://ppr.ky.gov.
Topics Windstorm
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