SAP AG, a Walldorf, Germany-based provider of e-business software solutions, announced enhancements to its mySAP™ Insurance Solution, including new claims management and CRM capabilities for property and casualty insurers. The elements of the mySAP Insurance solution, including claims management, can be purchased, implemented, and deployed individually, interfacing to existing systems, or in aggregate. Call center agents can use mySAP™ Customer Relationship Management (mySAP CRM) and mySAP Insurance to interact with policyholders, as well as enter new claims, inquire into pending claims, gain visibility into the status of claims being settled, and automatically trigger transactions for adjusters, claims processors, and other designated service providers. Adjusters can see new claims assigned to them and the tasks they need to carry out, agents can be alerted to any new claims that might have been filed, and customers can check the status of their pending claims and carry out other self-service activities.
Topics Claims
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