Pennsylvania Governor Edward G. Rendell appointed Cindy Fillman, a consumer advocate, to the new position of Consumer Liaison. Fillman will report to Insurance Commissioner Diane Koken.
“The goal of this office is to reach out directly to communities to help educate consumers about insurance issues affecting Pennsylvania families, and to advocate for them before their needs become complaints,” Rendell said. “The success of this new office will depend on the expertise, counsel and commitment of its leader. Cindy Fillman has spent much of her professional life advocating for consumers and fighting for their rights.”
One of the first tasks of the Office of Consumer Liaison will be to create a consumer advisory group where individuals and advocate groups will have a forum to voice concerns and offer suggestions about insurance issues.
A graduate of Muhlenburg College and Widener University School of Law, Fillman began her career working with families and advocate organizations of persons with mental illness and mental retardation. Most recently, Fillman served as an attorney with Governor’s Office of General Counsel where she advised the Department of Public Welfare on client benefit issues and effectively led the implementation of a comprehensive policy to protect individuals’ confidential information under the Health Insurance Portability and Accountability Act (HIPAA).
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