A report commissioned by Northeast Utilities says subsidiary Connecticut Light & Power did not fully recognize the risks of the weather forecast about 36 hours before a destructive October snow storm and failed to aggressively pursue help from other utilities.
The study by Chevy Chase, Md.-based Davies Consulting said the utility should define strategies to restore power, revamp the town liaison program to focus on a larger area and develop a training and certification program to assess damage.
Several studies have focused on CL&P’s response to the storm that left hundreds of thousands of customers without power for as long as 11 days.
The report said CL&P should evaluate its mobilization process to ensure that if it has advance notice of a storm, its emergency operations are activated.
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