The Federal Emergency Management Agency (FEMA) last week sent out its first round of letters to the National Flood Insurance Program (NFIP) policyholders who filed Superstorm Sandy-related claims, offering them a chance to have their claims reviewed — and FEMA has started to hear back from some of the policyholders.
So far, nearly 1,000 Sandy flood claimants have contacted FEMA to have their claims reviewed since last week when FEMA began mailing out its letters, according to a FEMA spokesperson.
FEMA is mailing the letters in batches by ZIP codes over several weeks to approximately 142,000 policyholders who filed Sandy-related claims. The policyholders have 90 days from the date of the notice to contact FEMA if they decide to sign up for the review.
In the review, policyholders who have not pursued litigation or already received the maximum amount under their policy will have an opportunity to have their files reviewed.
FEMA also announced Friday the official launch of its Sandy flood insurance claims review as part of a broad process to reform NFIP claims and appeals procedures.
“Flood insurance issues arising from Hurricane Sandy are of great concern to FEMA,” said Brad Kieserman, FEMA’s deputy associate administrator for federal insurance. “We are committed to administering a program that is survivor-centric and helps policyholders recover from flooding in a fair, transparent, and expeditious way. I encourage anyone who suspects they may have been treated unfairly to call 866-337-4262.”
FEMA said that as it reviews Sandy claim files, it will also begin overhauling the claims and appeal process and improving the customer experience. FEMA said its goals are excellent customer experience, responsiveness, transparency, low risk of waste, fraud and abuse, and continuous improvement. FEMA said it is also instituting additional oversight of Write Your Own insurance companies to hold them accountable.
Policyholders who incurred losses from Sandy from Oct. 27, 2012, through Nov. 6, 2012, and want their claim reviewed may contact FEMA by:
- Calling toll-free at 866-337-4262.
- Email by downloading an application online (www.fema.gov/hurricane-sandy-national-flood-insurance-program-claims-review) and submitting it to FEMAfirstname.lastname@example.org.
- Fax by downloading an application online and submitting it to 202-646-7970.
- Calling 1-866-337-4262 for individuals who are deaf, hard of hearing or have a speech disability using 711 or VRS, and 800-462-7585 for individuals using a TTY.
- FEMA Reconsidering Private Insurers’ Role in Flood Insurance
- FEMA Sends Out 1st Round of Letters Offering to Review Sandy Flood Claims
- FEMA to Ask Sandy Homeowners If They Want to Reopen Claims
- FEMA Chief on Sandy Flood Insurance Claims: ‘We Want to Fix This’
- Hurricane Sandy Judges Demand Clearing of Settlement Roadblocks
- Millions, Including Sandy Victims, Facing Higher Flood Insurance Premiums
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