QBE North America, the New York-headquartered division of QBE Insurance Group Limited, hired Carla Owens as senior vice president of operations for its specialty business group.
Based in New York City, Owens will report to Jeffrey S. Grange, president of specialty insurance at QBE North America.
In this role, Owens will manage the design and implementation of QBE North America’s specialty operating platform. The project aims to deliver core processing capabilities across policy administration and billing functions for QBE’s Specialty Insurance business. It will also be integrated with existing financial, customer, processing and policy systems.
“This appointment further underscores our focus on the customer,” said Grange in a company press release. “The platform enables straight-through processing, increasing the speed with which we can quote, bind and issue policies – improving the customer experience.”
Prior to joining QBE, Owens spent 15 years at Chubb. Starting as an executive protection underwriter, she advanced to the position of executive protection leader, where she was responsible for underwriting profit and loss results and marketing of a $60 million management liability portfolio.
Later, as the assistant vice president and profitability indicator business project manager, Owens worked as the business lead for the development and implementation of predictive models to support risk selection and pricing for specialty coverage lines and segments.
Most recently, she served as vice president and small business solution program manager, in which she was responsible for a $30 million program of work that included predictive modeling, renewal processing and online quoting portal projects.
Going forward, QBE North America has an aggressive growth strategy, in which it seeks to capitalize on cloud capabilities that offer scale and security and work to expand the platform beyond specialty and into other business units, according to COO Bob James in the release.
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