Erie Insurance, an Erie, Penn.-based homeowners and automobile insurer, has named Ann Carlin as vice president of First Notice of Loss and Customer Service Ops & Strategy. Carlin has served in this role on an interim basis since March 2018.
Carlin has nearly 25 years of experience in the insurance industry. She began her career at Erie Insurance as a part-time policy processor and first notice of loss representative.
In 2000, she began working full-time as an inside claims representative and was later promoted to supervisor. In 2011, Carlin made the move to Customer Care Operations, holding several leadership roles including her most recent role as director of Contact Center Operations.
Source: Erie Insurance
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