Plymouth Rock Adds Bass, Brooks to Independent Agency Leadership

Bass Named Chief Operating Officer, Brooks Named Chief Claims Officer at Plymouth Rock

Plymouth Rock Assurance Corp., headquartered in Boston, Massachusetts, hired two additions to its Independent Agency Group leadership team. Brooke Bass joins as chief operating officer (COO), and Dale Brooks joins as chief claims officer (CCO).

As COO, Bass will oversee claims and customer service, focusing on day-to-day operations, long-term strategic initiatives, and exceptional service for agents and customers. Bass has more than 20 years of experience in operations leadership and corporate strategy. Most recently, she served as senior vice president of auto physical damage claims for U.S. retail markets at Liberty Mutual.

Brooks will have responsibility for all aspects of the claims function for the Independent Agency Group, focusing on process improvements, loss control, and customer experience throughout the claims journey. Brooks has over 30 years of experience, previously serving in executive roles at Progressive Insurance, including leadership for claims operations in New York and Florida. More recently, he worked as a consultant, partnering with insurance organizations.

Plymouth Rock companies write and manage more than $2.3 billion in auto and home insurance premiums across Connecticut, Massachusetts, New Hampshire, New Jersey, New York, and Pennsylvania.

Topics Leadership Independent Agencies