India’s WNS Acquires U.K. Claims Management Service Co.

July 10, 2002

India’s WNS (Holding) Ltd., one of a number of companies on the sub-continent which specialize in providing back office services, will acquire the U.K.’s Town & Country Assistance, an insurance claims management service, for an undisclosed amount.

While located in India, WNS was originally started by British Airways to handle airline related transactions. The U.K.-based investment bank Warburg Pincus acquired a majority interest in the company in May with plans to expand into other areas, notably financial services and insurance.

Town & Country specializes in automobile insurance claims for fleet operators, brokers and insurance companies. In seeking to position itself for expansion, the company apparently recognized the benefits of an alliance with an Indian company. Plans call for expanding its staff from the present 170 to 500, and the talent pool, experience and English language capabilities of Indian back office processing firms offers a number of strategic and financial advantages.

WNS, which already has 1700 employees, and operates a 100 call center in Bombay, has announced plans to increase its operations by an average of 50 percent a year, and is actively seeking U.S. business. It will open a 400 call center in Pune in September.

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