Xchanging, the business process outsourcing company, which works extensively with Lloyd’s, has announced the reorganization of its UK insurance businesses.
The bulletin explained that the “UK Insurance business will combine Xchanging Broking Services (XBS), Xchanging Ins-sure Services (XIS) and Xchanging Claims Services (XCS) into a single unit. This unit will be called the Xchanging Insurance Sector, with Max Pell as the Managing Director.”
Xchanging’s bulletin added that the reorganization follows a group-wide review, which examined “initiatives that will create opportunities to improve customer experience. Combining the UK insurance businesses into a single entity will drive synergies and efficiencies from shared functions, whilst ensuring that any potential conflicts are appropriately managed.
“In addition, a single insurance business will remove complexity and duplication while reinforcing the relationship to the other Xchanging businesses. This will in turn be leveraged to deliver maximum benefit to our customers.”
Paddy Byrne, Executive Director – UK Region added: “We recognize that with the commercial insurance market facing the largest number of claims for many years, our customers are looking for improved service and efficiencies. The combination of our UK insurance businesses will allow us to be more agile in our response to customer and market requirements and enable us to identify opportunities and implement solutions over the entire insurance lifecycle.”
Source: Xchanging
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