AIG UK announced it has entered into a partnership with VUEcloud Ltd., a UK software technology provider to the commercial motor industry, to provide an enhanced claims service to motor fleet customers by harnessing cloud-based technology.
The new service, powered by VUEcloud, enables policyholders who have been involved in an accident, to upload files directly to the cloud, such as photos and video footage from any internet enabled device including smartphones, laptops and dashcams, where AIG can access them instantly.
“This is a great step forward in our motor fleet claims service and another example of AIG working with its select partners to deliver innovative solutions for our customers,” said Steve Agutter, head of European Claims at AIG.
“Images are the most powerful evidence in motor claims, and this new technology brings a number of key benefits,” Agutter added. “It eliminates the risk of footage being lost in transit, supports early resolution of liability and speeds up response times. This ultimately assists in driving down the cost of claims – good news for our customers.”
“This new technology is a powerful tool in supporting the fight against fraudulent claims,” which reached a record £1.32 billion ($1.6 billion) in 2014, he said quoting research from the Association of British Insurers
Source: AIG UK
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