Allianz Insurance, the U.K.-based subsidiary of Allianz SE, has launched a video streaming platform called Allianz Site View, which is designed to enhance its claims proposition by enabling customers to send images, video clips or conduct live video interactions with the insurer in support of their property claims.
Partnering with 360Globalnet*, a provider of digital products and services, Allianz has developed Allianz Site View to allow both personal and commercial property customers to instantly share information about their claims, Allianz Insurance said in a statement.
When a customer provides notification of a claim, an Allianz Site View link can be sent via SMS or email. The customer can then choose to upload images, documents, video clips or start a live video feed, at a time which is convenient for them, Allianz explained.
During the pilot, the speed of this technology enabled Allianz to settle a number of claims more quickly, the company confirmed.
“We’re continuously looking for new ways to improve our claims proposition and make things easier for our customers,” said Ibi Moghraby, head of claims strategy & customer experience, Allianz Insurance.
By offering another digital means of communication, “we’ve streamlined our internal processes and significantly reduced the time it takes to settle claims,” Moghraby added.
* Based in Whyteleafe, England and launched in 2010, 360Globalnet is a privately owned business that specializes in the creation of disruptive digital technologies for the insurance industry. Its technologies enable insurers to provide customer-driven service to match that of global online retailers.
Source: Allianz Insurance
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