Lloyd’s Performance Management Director Hancock to Step Down in 2020

January 14, 2020

Lloyd’s announced that Jon Hancock has decided to step down as performance management director in 2020.

At the same time, Lloyd’s also announced that Julia Tyson has been named chief human resources officer, while Jo Scott was appointed chief marketing and communications officer.

Commenting on Hancock’s departure, Lloyd’s said, his “ground-breaking and market leading approach has reset the performance agenda, and in 2019 he also took the lead on Blueprint One as part of the Future at Lloyd’s strategy to create the world’s most advanced insurance marketplace.”

“Working with the Lloyd’s market has been a personal and career highlight. I have enjoyed my time here and I am proud of what my team and the market have achieved: the foundations have been set for the Lloyd’s market to return to world class underwriting performance and the Future at Lloyd’s sets out a compelling strategic vision,” said Hancock. “As I enter my fourth year at Lloyd’s it feels like the right time to pass on the baton and explore new opportunities.”

Jon Hancock

“Jon’s leadership in performance is without parallel, and his sponsorship of Blueprint One was critical in the production of a future strategy for the Lloyd’s market. His will be big boots to fill and so I am delighted that we will have him for a while longer,” said John Neal, Lloyd’s chief executive officer, in a statement.

“Performance is not just a strategic priority for us, but underpins everything that we are seeking to achieve through the Future at Lloyd’s,” Neal added. “Jon has put in place firm foundations on which we will build over the years ahead. On a personal level, it has been a privilege to get to know and to work with Jon and I am grateful for his continuing support.”

Lloyd’s also announced the appointment of Julia Tyson as chief human resources officer, with immediate effect. Tyson previously was HR and communications director at LV= from 2013 to 2017, and prior to that, group HR director at Wates Group.

She joins Lloyd’s at a crucial time as the market continues the work to develop an inclusive and innovative culture that attracts talented people to deliver the Future at Lloyd’s project, said the announcement.

(Lloyd’s received a lot of negative press last year as a result of reports about rampant sexual harassment within the market. As a result, Lloyd’s has launched a program to fight unacceptable behavior.)

“The opportunity to join Lloyd’s at this point in its evolution is utterly compelling: the exciting elements of business transformation, culture change, leadership and talent development are all areas I care deeply about,” said Tyson. “My passion is to create a high engagement and high performing culture and I am looking forward to working with John Neal and my new colleagues to take Lloyd’s forward.”

In another appointment, Lloyd’s announced that Jo Scott, currently head of Brand, Marketing and Communications, has been promoted to chief marketing and communications officer and a member of Lloyd’s Executive Committee. Scott has been with Lloyd’s for 15 years, and her role in developing Lloyd’s reputation as we deliver the Future at Lloyd’s will be vital, said the announcement.


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