Kansas Sends DOI Staffers to Katrina Claims Processing Center

September 21, 2005

Insurance Commissioner Sandy Praeger has deployed two members of the Kansas Insurance Department to assist at the National Association of Insurance Commissioners (NAIC) Call Center in Kansas City, Mo., which was established to assist with the high volume of property insurance calls being fielded as a result of Hurricane Katrina.

“At times like this, it important that we all work together to assist with the large number of insurance-related phone calls coming into the insurance departments in the Gulf Coast states,” said Praeger. “Our employees will remain in Kansas City for as long as they are needed, during which time they will be directly assisting hurricane victims with insurance questions and claims issues.”

In the first seven days of operation, the Call Center handled a total of 451 calls.

The Kansas Insurance Department has also provided ten computers to the American Red Cross for use in disaster readiness. These computers, which had been on the Insurance Department’s inventory to surplus list, were delivered to the Topeka Red Cross offices. Topeka Red Cross officials generally train on average ten volunteers each week, however after Katrina, the number of volunteers coming into the office for training has risen to several hundred over the last two weeks.

Topics Claims Kansas

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