Nationwide Mutual Insurance Co., the country’s seventh-largest property and casualty insurance company, has claims representatives and agents prepared to assist customers as Rita makes landfall this week.
The insurer also is placing automated phone calls to policyholders in the storm’s projected path with messages on safety and claims processes, and broadcasting its 1-800-421-3535 claims hotline on local radio and TV stations.
Storm centers are planned for areas hardest hit to receive and handle claims from customers. Policyholders may call the claims hotline or contact their agents to find locations. Pallets of relief supplies are ready, if needed, for distribution to temporary storm centers once those locations are established.
Nationwide will also reinforce call center operations with more associates and will extend shifts as needed to address policyholder calls.
Nationwide, based in Columbus, Ohio, is one of the largest diversified insurance and financial services organizations in the world, with more than $157 billion in assets.
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