Ohio Agents Group Adds Fitzsimmons as Customer Experience Manager

Ohio Insurance Agents Association has hired Ashley Fitzsimmons as customer experience manager.

Growing OIA’s vision to be a “change agent for agent change,” Fitzsimmons has a goal to lead the association’s initiatives to build and develop networks among agents, and to lead OIA’s new Peer Exchange Groups.

Fitzsimmons shares OIA’s passion for independent agents and the IA channel. She has more than nine years of experience with independent agents, working as a producer with Fitzsimmons Insurance. In this role, she implemented many technology features to make the agency more accessible to clients and communication easier for agents. She also created welcome kits to enhance the client experience.

“One of the biggest things I’m hoping to accomplish with OIA is attracting new talent into the industry. Insurance is affectionately referred to as pale, male and stale. That changes now,” Fitzsimmons said in the association’s announcement. “With the help of the OIA team, there’s no doubt in my mind that we can change this stereotype and show younger generations why insurance is the place to be. I’m looking forward to integrating into an incredible team that is changing this amazing industry for the better one day at a time.”

Fitzsimmons will join the OIA team at the beginning of 2019.

Source: Ohio Insurance Agents Association

Topics Agencies Ohio