The Consumer Affairs department at the Office of the Commissioner of Insurance (OCI) recovered $3,987,247 for Wisconsinites through their complaint process last year, Insurance Commissioner Mark Afable says.
In 2020, the Consumer Affairs department closed 3,611 consumer complaints. These complaints range from concerns about fraud, to issues with receiving payment for covered services, and everything in between.
In response to these complaints, OCI is able to:
- Send consumer complaints to an insurance company and require them to provide an explanation for their actions
- Review the company’s response to make sure they complied with Wisconsin state insurance laws and a consumer’s policy
- Where there has been a violation of state insurance law, work with the company to resolve the problem or help facilitate communication
- Help consumers understand their insurance policy
Source: Wisconsin OCI
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