Applied Systems’ InScope Extends Operating Hours with Web-Based, Customer Self-Service

October 4, 2001

Applied Systems® announced a recent upward sales trend of a unique application for agents and brokers, InScope™, and the positive effect it is having on its clients and their customers.

InScope is a web-based customer self-service interface that allows agencies to securely extend critical information and services directly from their agency management systems to their customers. This includes policy/agency information, claims status, billing status, coverage information and account activity. InScope also allows the insured to print or fax auto ID cards or certificates of insurance.

Early third-quarter sales orders have shown a significant increase in demand for InScope. In fact, Applied reports distributing half as many InScope licenses (within a 60-day period) as it did for the first and second quarters of 2001 combined. This comes on the heels of an aggressive awareness campaign aimed at Applied clients with the necessary minimum requirements to run InScope. Applied customers running The Agency Manager® Version 6.3 or later or The Agency Manager Vision Series™ are excellent candidates for this unique application.

While InScope allows the insurance agency or brokerage to extend its servicing hours, it also serves as a resource for consumers in need of policy information or proof of insurance. Commercial clients, such as trucking companies, contractors, or operations with late-night dispatching, would find InScope most useful. On the other hand, personal lines clients may want to see what their deductible is because their policy is not easily accessible. All accounts established on InScope can be accessed over a secure Internet connection, any time of the day, any day of the week.

InScope is compatible and integrates seamlessly with The Agency Manager and Vision Series management systems. The insurance operation has a measure of control of what information is accessible, and can run detailed reports on who is using the system, and how they are using it. If the InScope inquiry cannot be resolved, the customer can alert the agency with a detailed e-mail message.

Applied projects more than 300 agencies, or triple its current user base, will be running InScope by the end of 2002.

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