The Insurance Institute of America (IIA) has published the first edition of the text Liability Claim Practices. It serves as the basis for AIC 36 a course in IIA’s Associate in Claims (AIC) program that is also titled Liability Claim Practices.
The new text is designed to be relevant, readable, and accessible to students of the AIC 36 course. The chapters dealing with insurance coverages describe the challenges that claim representatives encounter when they try to apply policy wording to a given claim.
Each chapter includes sample reports and letters, suggested statement guidelines, investigative checklists, and other aids that liability claim representatives can use in their jobs. The chapters involving legal concepts include claims-related examples and brief descriptions of actual cases. Concepts are presented in the most direct manner possible to avoid “legalese.”
In the last three chapters, many of the key coverage and liability concepts are applied to real-world scenarios. Three extensive cases involve a cast of characters who must resolve realistic claim issues.
The text material is presented in the sequence in which claim representatives would encounter the issues involved in handling liability claims. Tables, charts, callout boxes, a legal glossary, and exhibits summarize and clarify key points. “Claim Representative Solutions” sections recap important legal and investigative issues. Liability Claim Practices is in softcover, has 491 pages, and costs $72 (plus shipping and handling).
People can choose among five tracks to earn the AIC designation.
The multiline track consists of AIC 33-The Claims Environment, AIC 34-Workers Compensation and Managing Bodily Injury Claims, AIC 35-Property Loss Adjusting, and AIC 36-Liability Claim Practices. The personal lines auto, personal lines homeowners, commercial lines property, and commercial lines liability tracks involve a combination of courses that include certain AIC courses and either INS 22 (from IIA’s Program in General Insurance) or CPCU 2 (personal lines tracks) or certain AIC courses and either CPCU 3 or CPCU 4 (commercial lines tracks). The CPCU courses are from the American Institute’s Chartered Property Casualty Underwriter designation program.
Each track requires passing only four national examinations to earn the AIC designation.
For more information, call (800) 644-2101.
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