The Education Committee of the Independent Insurance Agents of Oklahoma announced the nominees for its CSR of the Year Award. Extending its congratulations to the nominees, the IIAO said all of the outstanding CSRs were nominated by their peers for their contributions to the insurance industry, their clients and their co-workers.
Each nominee wrote an essay on the Five Essentials of Effective Customer Service. The essays were judged according to national criteria and the Oklahoma state winner will be announced in June.
The nominees include: Terri Brown, Overman Insurance Agency; Joy Burd-Heath, Robert C. Bates LLC; Karla Edmonds, Tedford Insurance; Dewinda Ford, The Bramlett Agency Inc; Chris Glenn, Son Country Insurance; Rebecca Glenn, Son Country Insurance; Robin Green, Horton Insurance Agency; Hazel Irene Helmuth, Walker Insurance; Robbie Lloyd, Rich & Cartmill; Polly Phillips, Omega Insurance Agency; Patti Ralston, CISR, Figley, Salz & Co. Inc; Michelle Richie, The Holmes Organization; Julie Sluder, Inlight Risk Management; Suzy Smith, Insurance Connections; Tamara Smith, Joe West Agency; and Pam Thurman, Professional Insurors Agency LLC.
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