Blue Goose Agency Services, an application service provider hosting and technology services provider to the managed general agency and general agency market, has announced the successful implementation of iCHANNEL their document management system in W. E. Love & Associates.
“Designed specifically for the insurance industry, iCHANNEL is a complete document management system that can be integrated with any agency management system, policy system or accounting application,” Keith Aderhold, vice president of sales for Blue Goose Agency Services said.
iCHANNEL was designed as a web-based electronic imaging and document management system with customer relationship management features that are integrated with Microsoft Office™ and Outlook™. iCHANNEL has both Intranet and Extranet components. The Intranet feature provides document management and collaboration within the company and its operating entities. iCHANNEL’s Extranet feature, when activated automatically, creates an Extranet site for the agencies customers that allows the customer to access their data from the Extranet site.
W.E. Love & Associates, Inc., a MGA headquartered in Burlington, N.C., announced the successful implementation of iCHANNEL. “Our service defines our success or failure,” John H. Love, President and CEO said. “We must adapt and use changing technology if we wish to survive and prosper. iCHANNEL gives every agent a portal into our office from any location. This technology is helping us achieve our 2005 goal of drastically reducing time spent on non-insurance business functions.” The company will use iCHANNEL’s Extranet feature to improve direct communications and service to its customers.
W.E. Love & Associates also uses the Blue Gooses hosting service to provide all of their applications including Office / e-mail, policy issuance, accounting and iCHANNEL allowing Love & Associates to eliminate servers in their offices.
“We’ve rid ourselves of the unbearable, dreadful burden of software and server issues and traded it in for 24/7 access to our work from any computer, anywhere,” Love said. “The development of iCHANNEL is one more way Blue Goose Agency Services is helping agencies use technology to improve office efficiency and profitability. We are seeing the imaging or document management trend explode.
“In the next few years most agencies will be using document management because they have found that in order to compete in today’s competitive environment document management is one of the quickest and easiest ways to improve efficiency and increase their level of customer service.”
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