The Tennessee Department of Commerce & Insurance is reporting that it has helped return more than $7.4 million to consumers so far in 2023 through its mediation and restitution efforts.
TDCI said it is on trend to pass last year’s record-breaking $11.49 million that was returned.
According to the agency, its consumer insurance services team has mediated 1,631 complaints between consumers and insurance companies. These efforts resulted in previously denied claims being overturned and additional benefits identified and paid to consumers.
Among consumers’ top complaints are claim denials, claim delays, unsatisfactory settlement offers, and out-of-network benefits, the announcement said.
TDCI Assistant Commissioner Bill Huddleston said filing a complaint with the department “is always an option for consumers who may feel as if an insurance claim has been unjustly denied, or if they have questions or concerns about their insurance policies.”
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