The Montana state auditor is reminding auto insurance companies that consumers can choose any shop they want for repair estimates.
John Morrison says a law that took effect earlier this year bans a practice known as “steering,” where the company tells customers where to go for estimates and repairs.
Prior to the new law, an insurer could dictate a specific shop for estimating purposes. The consumer was allowed to choose the shop for actual repairs.
Now the consumer gets to pick both.
The auditor regulates insurance companies in Montana.
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