Binder Knowledge. What is a binder? I ask this question of most agency staff and many producers I…
Burand's Agency E&O
Out of Office Expectations Does your voice mail tell callers you are out-of-office and will return their calls…
Do you put an expiration date on all your proposals? If not, when does the proposal expire? Some…
Is it smart to sell insurance to prospects that do not speak English? In an earlier blog, I…
Do you always verify exposure changes at renewal? The genesis of a common E&O claim is when a…
Do you have standardized procedures? One of the terms key to understanding E&O exposures is, “invariable practice.” In…
Knowledge. E&O risk management knowledge can be generally divided into two categories. The first category is coverage knowledge.…
Know Your Binders. Improperly written binders are one of the most significant exposures agencies have to being sued…
Is Your Agency Still Accepting Cash Payments? Relatively few agencies today, at least relative to ten years ago,…
Have You Updated Your Procedures to Cover Handheld Devices? Without question, handheld devices, whether they be simple phones,…