Louisiana Citizens Opens Search for Catastrophe Service Vendors

Sponsored Content By | January 22, 2018

New Catastrophe Services contracts are expected to secure over 600 Adjusters as part of the company’s ongoing Catastrophe preparedness and response to large claim volume events.

Baton Rouge, LA, January 22, 2018– Louisiana Citizens Property Insurance Corp. (‘LCPIC’), today announced its issuance of a new request for proposals pertaining to the company’s search for vendors to service insurance claims after a catastrophe, such as in response to a hurricane. LCPIC looks to build upon its current Catastrophe preparedness model that has been robustly developed over the past five years enabling them to be ready to respond to a 41,500 claim event.

“We all remember the recent devastating season where three Category 4 storms tore through the Atlantic Basin affecting Puerto Rico, Houston, and Florida. Louisiana narrowly escaped another hurricane Nate that followed. Quickly responding to LCPIC customers during the most significant time of their lives is something we work tirelessly to strategize and prepare for in our catastrophe claim processes. We partner with vendors who can achieve these goals,” said Richard Newberry, LCPIC’s Chief Executive Officer.

LCPIC’s policy count is now approximately 41,500, down from 174,000 in 2008.

“While the policies in force for Citizens have reduced over the years, the exposure of the majority of these still remains high being most are along the coast – very susceptible to any hurricane,” said Stephanie Jackson, Senior Director of Claims. “We need to be prepared if 100% of our customers have a claim following a catastrophe.”

Proposals from applicants can be submitted on any of three distinct Service Categories; (A) Catastrophe Claims Administration Services, (B) Catastrophe Adjusting Services, and (C) Catastrophe First Notice of Loss Call Center Services. The Catastrophe Claims Administrator will be responsible for overseeing the claims processes during a CAT, as well as, provide up to 400 of their own adjusters to handle the corresponding claims. Other Catastrophe Adjusting Service firms will provide support to the administrator and will have to provide a minimum commitment of at least 25 adjusters. Catastrophe FNOL call center services are shown to need the ability to respond to more than 2,500 calls a day immediately following a hurricane.

The deadline for submitting proposals is 4:00 PM Friday, February 16, 2018. To obtain the full RFP specifications visit www.lacitizens.com

The full Calendar of Events for the RFP is:

1/15/2018 RFP Released
1/26/2018 4:00 PM CT Questions Due to LCPIC
2/2/2018 Responses to Questions
2/16/2018 4:00 PM CT Proposals Due to LCPIC
2/17/2018-2/28/2018 Evaluation of Proposals
3/1/2018 Evaluation Committee Selection

Media Contact
Brady Dugan, Vendor Program Supervisor | Claims
Louisiana Citizens Property Insurance Corporation
1 Galleria Blvd, Suite 720
Metairie, Louisiana 70001
(F) 504.272.2024
(E) RFP@lacitizens.com

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