Auto Claims Satisfaction Scores Are Up Despite Longer Repairs; Amica Tops List October 27, 2023 An auto parts shortage combined with longer cycle times for repairs has contributed to repairs taking an average of about...
Auto Policyholders’ Claims Satisfaction Wanes: J.D. Power October 27, 2022 By Chad Hemenway Well documented are the pains insurers are facing while trying to keep up with rising claims frequency and severity in...
Insurance Customers Slow to Adopt Mobile Claims Apps: J.D. Power October 25, 2017 Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S....
Auto Insurance Customer Satisfaction Highest When Agents File Claims October 31, 2016 Eight of 10 customers who purchased their auto insurance policy through a local agent still call their agent first to...
Insurers Rated on Customer Satisfaction with Auto Claims: J.D. Power October 30, 2013 Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first...
Auto Insurance Claimants Happy with Speedier Settlements January 25, 2013 Auto insurance customers continue to be pleased with not only with their claims settlement amounts but also with how quickly...