Auto Insurance Satisfaction Rankings: High Lifetime Value Customers Most at Risk June 13, 2025 “It’s Now a Buyer’s Market for Auto Insurance, J.D. Power Finds.” That headline on top of an announcement about the...
JD Power: Drivers Keep Shopping Even as Auto Insurance Price Increases Slow May 2, 2025 Even as auto insurance rates level out, drivers are still looking for a better deal. The rate of U.S. auto...
Auto Insurance Shopping ‘Hot,’ Consumers Switching ‘Sizzling’: LexisNexis May 17, 2024 Shoppers in the U.S. aren’t ready to accept higher auto insurance rates, choosing to shop around for the best deal...
Rising Prices, Low Satisfaction Drive 49% of Customers to Shop For New Auto Insurance May 3, 2024 Increased premiums combined with lackluster customer satisfaction scores are driving record numbers of auto insurance customers into the market for...
J.D. Power: Auto Insurance Shopping Reaches All-Time High September 15, 2023 The percentage of American households with cars and without auto insurance rose during the first half of 2023, and the...
Auto Insurance Shopping Rebounds After Dropping During Spring August 18, 2020 Auto insurance shopping and new business growth rebounded in May and June after a drop in late March and early...
Auto Insurers Turn to Improving Digital Experience as Competition Intensifies May 7, 2018 The battle among auto insurers to win and retain business is as heated as it has ever been. A combination...
Loyalty to Insurer Doesn’t Always Pay Off for Drivers June 30, 2015 By Mitch Lipka When Jonathan G. Stein became unhappy with his long-time car insurance carrier earlier this year, the 41-year-old lawyer from Elk...
Customers Switching Auto Insurers Unhappy with New Prices: J.D. Power April 24, 2014 Customers who switch auto insurance carriers due to poor service often end up sorry they did because they end up...
What Consumer Credit Data Reveals About Auto Insurance Shoppers January 29, 2014 Customers with lower credit-based insurance scores shop most frequently while consumers with the highest insurance scores are less likely than...