Once perceived as intricate, time-consuming, and on occasion, frustrating, insurance claims processing has undergone a substantial transformation with the integration of new technological solutions. From artificial intelligence (AI) to big data and automation, the insurance industry is witnessing a rapid …
Navigating insurance defense litigation is a complex and often challenging process. Understanding the roadmap and important rules along the way ensures a smoother and more successful path. It is crucial for claims handlers and defense counsel to work together to …
Business interruption insurance has been a much-debated topic during the coronavirus crisis, with some businesses already pushing back against virus-related claim denials. In several cities, groups of businesses have filed lawsuits challenging virus exclusions in their business interruption policies, such …
Mistakes by claims professionals were the most common reason for enforcement actions taken against U.S. property and casualty insurers in 2018, taking the No. 1 and No. 2 spot on a top 10 list issued by the Wolters Kluwer consulting …
The Texas insurance regulators say the weather-related event that occurred March 23 – 24 in Dallas, Tarrant, Denton and Collin Counties is a catastrophe for the purpose of claims processing. Claims resulting directly from the identified catastrophe in the counties …
The Michigan Department of Insurance and Financial Services said its Office of Consumer Services assisted 8,698 consumers across the state and helped recover $422,195 during February. DIFS Director Patrick McPharlin said some notable recoveries staff assisted with were: Helping a …
Crawford & Company® UK has announced its first initiative since the acquisition of GAB Robins. Its “Customer First” initiative combines the “two organizations’ customer service delivery models under single leadership.” Crawford said the ‘Customer First’ initiative “will be led by …
The UK’s Financial Conduct Authority criticized the insurance industry for “poor practices” and “significant” failures in handling claims for small and medium-sized enterprises (SMEs). The regulator said a review of the experiences of business customers showed more dissatisfaction with insurers …
Nearly 50 years after Captain Kirk began using his wrist communicator on the television show, Star Trek, wearable technology is taking hold. From Fitbit and Nike Fuelbands to Google Glass and Golden-I, the technology is influencing how people live and …
San Diego, Calif. (02/20/2014) – American Claims Management Inc. (ACM), a national third party administrator (TPA), is pleased to announce that effective January 1, 2014, it began claims handling for the Commercial Property and Manufactured Homes Program with Ascot Underwriting …
