claims handling News

Transparency Is Key for Insurance Agents Handling Coronavirus Claims

Business interruption insurance has been a much-debated topic during the coronavirus crisis, with some businesses already pushing back against virus-related claim denials. In several cities, groups of businesses have filed lawsuits challenging virus exclusions in their business interruption policies, such …

Insurer Market Conduct Troubles Often Traced to Claims Handling Errors

Mistakes by claims professionals were the most common reason for enforcement actions taken against U.S. property and casualty insurers in 2018, taking the No. 1 and No. 2 spot on a top 10 list issued by the Wolters Kluwer consulting …

2nd March Hailstorm in North Texas Deemed an Insurance Catastrophe

The Texas insurance regulators say the weather-related event that occurred March 23 – 24 in Dallas, Tarrant, Denton and Collin Counties is a catastrophe for the purpose of claims processing. Claims resulting directly from the identified catastrophe in the counties …

Michigan Insurance Regulators: Over 8,600 Consumers Assisted in February

The Michigan Department of Insurance and Financial Services said its Office of Consumer Services assisted 8,698 consumers across the state and helped recover $422,195 during February. DIFS Director Patrick McPharlin said some notable recoveries staff assisted with were: Helping a …

Crawford & Co. UK Launches ‘Customer First’ Initiative

Crawford & Company® UK has announced its first initiative since the acquisition of GAB Robins. Its “Customer First” initiative combines the “two organizations’ customer service delivery models under single leadership.” Crawford said the ‘Customer First’ initiative “will be led by …

UK’s Regulator Criticizes Insurers for Failures in Handling Claims for SMEs

The UK’s Financial Conduct Authority criticized the insurance industry for “poor practices” and “significant” failures in handling claims for small and medium-sized enterprises (SMEs). The regulator said a review of the experiences of business customers showed more dissatisfaction with insurers …

How Wearable Devices Could Disrupt the Insurance Industry

Nearly 50 years after Captain Kirk began using his wrist communicator on the television show, Star Trek, wearable technology is taking hold. From Fitbit and Nike Fuelbands to Google Glass and Golden-I, the technology is influencing how people live and …

Ascot Underwriting Limited Appoints American Claims Management to Manage Commercial Property Program

San Diego, Calif. (02/20/2014) – American Claims Management Inc. (ACM), a national third party administrator (TPA), is pleased to announce that effective January 1, 2014, it began claims handling for the Commercial Property and Manufactured Homes Program with Ascot Underwriting …

Louisiana Citizens Insurance Settles Remaining 2005 Hurricane Claims

A state-run insurance company of last resort in Louisiana has settled the remaining claims in a class-action lawsuit tied to how it handled claims after Hurricanes Katrina and Rita in 2005. The New Orleans Advocate reports state District Judge Henry …

ACE Construction Practice Launches Catastrophe Services Through ESIS

ACE USA has launched catastrophe claims servicing capabilities specifically designed for the construction industry through ESIS Inc., a risk management services company owned by the ACE Group. The new offerings provide an additional layer of protection from losses that occur …