As wildfires raged this month in California, insurance claims experts at Travelers sat in a command center 3,000 miles (4,828 kilometers) away in Connecticut, monitoring screens showing satellite images, photos from airplane flyovers and social media posts describing what was …
Global claims services firm Sedgwick announced today that funds managed by The Carlyle Group have agreed to become the majority owner of Sedgwick in a transaction valued at approximately $6.7 billion. Current majority shareholder KKR will fully exit its position …
Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according to the research firm J.D. Power. Authors of …
UK insurer Ageas has begun to use artificial intelligence (AI) technology to help manage its motor claims in partnership with AI specialist Tractable. In what it describes as “a first” for the UK market, Ageas said the technology is now …
Zurich Insurance is deploying artificial intelligence in deciding personal injury claims after trials cut the processing time from an hour to just seconds, its chairman said. “We recently introduced AI claims handling … and saved 40,000 work hours, while speeding …
Pay-per-mile auto insurer Metromile has announced a new automated claims service that allows customers to file a claim entirely from their mobile phone or online dashboard. The insurer says some claims can be resolved within an hour. Customers can also …
A new service promises to provide insurance claims adjusters with videos of losses without them ever having to leave their desks. The videos would be supplied by an Uber-like network of smartphone users and, eventually, also drone operators. Los Angeles-based …
State Farm has added object recognition technology to their Pocket Agent app to make submitting an auto claim via a mobile device easier and simplify the claims process. This new technology reduces the need for typing by using the mobile …
KKR & Co., the private-equity firm led by Henry Kravis and George Roberts, agreed to buy ., the first buyout by the firm’s technology group since the head of the team stepped down earlier this year. The transaction is valued …
