claims technology News

Nuclear Verdicts – A Case for the Insights That Technology Can Provide

Nuclear verdicts are a hot topic of discussion across our industry. This is no longer some other claims organization’s problem or an issue only arising in transportation-related claims. Claims leaders are acknowledging the risk these verdicts pose to their business …

Tracking Odors in Dangerous Places. The Smellicopter Flies to the Rescue.

One huge advantage of drones is that these little robots can go places where people can’t, including areas that might be too dangerous, such as unstable structures after a natural disaster or a region with unexploded devices. Researchers have been …

COVID-19 Cast as a Catalyst for Change. Now What?

Look around the corner, what do you see? Answering that question is the most important part of my job as an author, speaker, advisor and VC investor. It’s a role that requires a hint of arrogance, since peering around the …

Analytics Helping Insurers Identify Workers’ Compensation ‘Mega’ Claims More Quickly

The share of “mega” workers’ compensation claims — those expected to cost $3 million or more — climbed steadily since 2013 after dropping as construction employment declined sharply during the Great Recession, according to a report by the National Council …

How Insurance Claims Pros Are Adjusting to Pandemic Complications

The coronavirus pandemic has not shut down the day-to-day business of adjusting claims, but the workload is lighter and claims managers are coping with evolving government regulations and guidelines. Crawford & Co. says it has added a new step to …

Usage-Based Insurance Pioneer Metromile Now Offering Its Technology as Claims Tool

Now that most major carriers are selling usage-based car insurance, one of the pioneers in that sector is selling its technology to other carriers as a claims management tool. San Francisco-based Metromile announced that Tokio Marine Holdings had deployed a …

InsureTech Connect: Insurance Industry Needs to Understand What Business It’s In

LAS VEGAS — People who buy gasoline generally don’t care for the product or enjoy the experience of pumping gas: They just want to drive. Chris Colborn, chief experience officer for the Lippincott creative consulting firm, opened with that analogy …

How Insurers Are Digitizing Claims with Apps, Photos, Videos, E-Payments and More

The digital transformation of the insurance industry isn’t just for insurtech startups any more. At Allstate, 60 percent of claims are now filed with a cell phone application that allows policyholders to take photos of the damage, Chief Claims Officer …

How Insurer Deployed Technology to Expedite Wildfire Claims

As wildfires raged this month in California, insurance claims experts at Travelers sat in a command center 3,000 miles (4,828 kilometers) away in Connecticut, monitoring screens showing satellite images, photos from airplane flyovers and social media posts describing what was …

Carlyle Group In, KKR Out as Sedgwick Majority Investor in $6.7 Billion Transaction

Global claims services firm Sedgwick announced today that funds managed by The Carlyle Group have agreed to become the majority owner of Sedgwick in a transaction valued at approximately $6.7 billion. Current majority shareholder KKR will fully exit its position …