Customer Experience News
Explore the newest/trending Customer Experience content.
How an AMS Improves Customer Experience in P&C Insurance
Sep 24 2025 // In today’s competitive P&C insurance market, customer experience (CX) has become a key differentiator. Policyholders expect fast, accurate, and personalized service-and agencies that fail to deliver risk losing...
Auto Insurance Satisfaction Rankings: High Lifetime Value Customers Most at Risk
Jun 13 2025 // “It’s Now a Buyer’s Market for Auto Insurance, J.D. Power Finds.” That headline on top of an announcement about the release of the J.D. Power 2025 U.S. Auto Insurance Study this week summed up a key...
JD Power: Customers Not Happy With Carrier Property Claims Service
Apr 7 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...
JD Power: Customers Not Happy With Carrier Property Claims Service
Mar 20 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...
The 2025 Outstanding CSR of the Year Competition is Now Open—Recognize Excellence in Customer Service!
Mar 12 2025 // Austin TX, March 11, 2025 –Every year, the Risk & Insurance Education Alliance invites the best and brightest in customer service to compete to be named the Outstanding CSR of the Year ®—a prestigious honor...
A Better Customer Experience: What Agents Should Expect from Insurers
Oct 7 2024 // In today’s competitive insurance environment, successful independent agencies have focused on building their agency’s brand. To that end, agents must focus on working with insurance companies whose service...
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