Customer Experience News
Explore the newest/trending Customer Experience content.
People Moves: Plymouth Rock Home Names Stuckey VP of Customer Service
Oct 1 2026 // Jared Stuckey Plymouth Rock Home Assurance Corp. headquartered in Boston, Massachusetts, named Jared Stuckey as vice president of customer service and underwriting. Stuckey previously led underwriting strategy and managed...
Rates, Digital Support Boost Small Business Insurance Customer Satisfaction: JD Power
Aug 21 2026 // Small businesses’ overall satisfaction with small commercial insurers rose 15 points (to 713 on a 1,000-point scale), driven by improvements in digital support and rates, according to JD Power’s 2026 U.S. Small...
For Carriers, AI Can Now Mean Hyper-Personalized Customer Service, Leaders Say
May 15 2026 // NASHVILLE—The future of property/casualty insurance is here and it looks a lot like … a devoted personal assistant for the policyholder, one that moves at lightning speed and never complains or takes a day...
JD Power: Full Digital Claims Process Drives High Customer Satisfaction
Dec 9 2025 // Receiving adequate digital updates is one of the top drivers of customer satisfaction with the digital insurance claims process, but insurers deliver on this key performance indicator just 22% of the time. Customer...
How an AMS Improves Customer Experience in P&C Insurance
Sep 24 2025 // In today’s competitive P&C insurance market, customer experience (CX) has become a key differentiator. Policyholders expect fast, accurate, and personalized service-and agencies that fail to deliver risk losing...
Auto Insurance Satisfaction Rankings: High Lifetime Value Customers Most at Risk
Jun 13 2025 // “It’s Now a Buyer’s Market for Auto Insurance, J.D. Power Finds.” That headline on top of an announcement about the release of the J.D. Power 2025 U.S. Auto Insurance Study this week summed up a key...
Customer Experience Alerts
Subscribe for automatic Customer Experience alerts, sent straight to your inbox.
