Customer Experience News
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JD Power: Total Loss Auto Claims Weigh Down Insurance Customer Satisfaction
Oct 28 2026 // Customer satisfaction with total loss auto insurance claims fell for a third straight year, while satisfaction improved for claims involving repairable vehicles, a new study looking at this year shows. Customer...
People Moves: Plymouth Rock Home Names Stuckey VP of Customer Service
Oct 1 2026 // Jared Stuckey Plymouth Rock Home Assurance Corp. headquartered in Boston, Massachusetts, named Jared Stuckey as vice president of customer service and underwriting. Stuckey previously led underwriting strategy and managed...
Rates, Digital Support Boost Small Business Insurance Customer Satisfaction: JD Power
Aug 21 2026 // Small businesses’ overall satisfaction with small commercial insurers rose 15 points (to 713 on a 1,000-point scale), driven by improvements in digital support and rates, according to JD Power’s 2026 U.S. Small...
For Carriers, AI Can Now Mean Hyper-Personalized Customer Service, Leaders Say
May 15 2026 // NASHVILLE—The future of property/casualty insurance is here and it looks a lot like … a devoted personal assistant for the policyholder, one that moves at lightning speed and never complains or takes a day...
JD Power: Full Digital Claims Process Drives High Customer Satisfaction
Dec 9 2025 // Receiving adequate digital updates is one of the top drivers of customer satisfaction with the digital insurance claims process, but insurers deliver on this key performance indicator just 22% of the time. Customer...
How an AMS Improves Customer Experience in P&C Insurance
Sep 24 2025 // In today’s competitive P&C insurance market, customer experience (CX) has become a key differentiator. Policyholders expect fast, accurate, and personalized service-and agencies that fail to deliver risk losing...
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