GEICO Tops Progressive With Higher J.D. Power Scores June 26, 2024 By Susanne Sclafane Although Berkshire Hathaway’s Warren Buffett and Ajit Jain told investors last month that GEICO is playing catch-up with Progressive to...
Hard-to-Come-By Trust Is Top Driver of Auto Insurance Customer Satisfaction: J.D. Power June 12, 2024 Rate increases do not necessarily erode customer satisfaction with auto insurers, according to the J.D. Power 2024 U.S. Auto Insurance...
Insurers’ Digital Claims Tools Failing Customers: J.D. Power February 23, 2023 By Chad Hemenway Calling the trend “worrying,” J.D. Power’s new property claims satisfaction report indicated that insurers’ digital tools to speed the claims...
Top Performing Auto Insurers During COVID and What’s Driving Customer Behavior December 16, 2020 By Tom Super Spurred by a combination of financial hardship, a decrease in miles driven and a general lack of awareness of the...
Auto Insurance Buyers’ Satisfaction Rises When They Are in Driver’s Seat June 20, 2019 U.S. auto insurance consumers are quite happy about their coverage, and a growing shift to direct-to-consumer models has driven much...
How High Customer Expectations Raise the Bar for Insurance Industry October 30, 2018 By Robert Lajdziak Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their...
Linking P/C Auto Insurance Customer Experience to Improved Financial Value October 2, 2018 By David Pieffer and Tom Super Most insurance organizations have historically built strategic plans around a few core tenets: 1) increasing sales (market share and growth);...