Receiving adequate digital updates is one of the top drivers of customer satisfaction with the digital insurance claims process, but...
JD Power News
Shopping slowed, but switching endures. That’s according to a recent report from J.D. Power, assessing insureds’ shopping habits for auto,...
With 28 catastrophic weather events in 2023 causing nearly $93 billion in damage, customer service satisfaction plunged to a seven...
An auto parts shortage combined with longer cycle times for repairs has contributed to repairs taking an average of about...
Small businesses across the U.S. are increasingly satisfied with the products and services they receive from their commercial insurance providers....
Though insurers do a good job attracting new customers shopping for policies via their digital channels, they fall short when...
As the country hits the one-year mark of the arrival of COVID-19, auto insurance industry trends are beginning to show...
Spurred by a combination of financial hardship, a decrease in miles driven and a general lack of awareness of the...
Independent insurance agents and their carrier partners face strong headwinds in their efforts to maintain their dominance among distribution channels...
Two of the largest property/casualty insurers in the U.S., Allstate and Nationwide, made headlines recently when they announced shifts in...