Four consumer and safety organizations—AAA, Consumer Reports, J.D. Power and the National Safety Council—are urging all organizations, automakers and the...
JD Power News
What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policy holder who has...
Between the devastating wildfires in California and the destructive forces of Hurricanes Florence and Michael on the East Coast earlier...
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59...
While overall customers are more satisfied with their experience shopping online for auto insurance, they are less thrilled with the...
ACE’s $28.3 billion purchase of Chubb will create a major disruption in the luxury insurance market. When the integration of...
The insurance industry has some work to do to win over Gen Y customers, those ages 21 through 38. Members...
While commercial insurers have traditionally relied upon insurance brokers to manage customer relationships, large company risk managers are looking for...
Insurers writing predominantly personal lines of insurance do a better job in satisfying their small business customers than insurers focused...