“Just as we’ve seen with the internet and mobile apps, AI is rapidly becoming a critical conduit to key policy...
JD Power News
Small businesses’ overall satisfaction with small commercial insurers rose 15 points (to 713 on a 1,000-point scale), driven by improvements...
The number of unique vehicle configurations sold in the U.S. surpassed 600,000 in the 2025 model year, creating a growing...
A combination of faster repair and payment cycle times, along with enhanced digital capabilities, has helped drive significant improvements in...
Receiving adequate digital updates is one of the top drivers of customer satisfaction with the digital insurance claims process, but...
Shopping slowed, but switching endures. That’s according to a recent report from J.D. Power, assessing insureds’ shopping habits for auto,...
With 28 catastrophic weather events in 2023 causing nearly $93 billion in damage, customer service satisfaction plunged to a seven...
An auto parts shortage combined with longer cycle times for repairs has contributed to repairs taking an average of about...
Small businesses across the U.S. are increasingly satisfied with the products and services they receive from their commercial insurance providers....
Though insurers do a good job attracting new customers shopping for policies via their digital channels, they fall short when...