Operations News

HNC Software Releases Decision Management Products

Irvine, Calif.-based HNC Software, a provider of software solutions for the financial, telecommunications, e-commerce and insurance industries, announced the release of three decision management products. The products were designed to provide faster, more intelligent medical bill processing and to enable …

A.M. Best Downgrades The PHICO Group

A.M. Best Company downgraded the financial strength rating of The PHICO Group of Mechanicsburg, Pennsylvania, to B (Fair) from B++ (Very Good) with a negative outlook. The PHICO Group writes professional liability, general liability and workers’ compensation coverages for hospitals …

AMS Users Group Annual Conference Hosts First AUGIE Meeting

The AMS Users Groups meet with company and vender partners to discuss the future of technology and how to work together. Last week, the ACORD-User Groups Information Exchange (AUGIE) held the first meeting in conjunction with the AMS Users Group …

Yates is New Executive Director of ACT

The Independent Insurance Agents of America (IIAA) announced that Jeffrey M. Yates is the new executive director of the Agents Council for Technology (ACT). Yates replaced Len Brevik, who left IIAA and the ACT position to become the chief marketing …

The Power of the Word

I’m doing it right now. You’ll be doing it tomorrow. In fact, I’ll bet by the end of the week that everyone in your office will have done it—and many of them more than once. Hang on, now. I’m talking …

Aon Corp. To Spin Off Underwriting Business

Aon Corporation announced April 20 it was spinning off its underwriting businesses for its common stockholders, forming two separate, publicly traded companies in the process. The spin-off will take the shape of a tax-free stock dividend to Aon’s common stockholders, …

AMS Users’ Group National Conference Brings Together 3,000 Independent Agents

More than 3,000 independent insurance agents are gathering this week for four days of education, networking and exhibits at the AMS Users’ Group 25th National Conference. Taking place at the Opryland Hotel in Nashville, Tenn., the conference is one of …

Conseco To Buy Indian Company for Outsourcing

Following its recent decision to reduce its work force by 14 percent by outsourcing its customer service and backroom operations to India, Indianapolis-based Conseco, Inc. announced that it would acquire exlService, an Indian company which specializes in providing office services. …

The Producer Dilemma Revisited: There are Solutions

Four years ago, we wrote an article for Insurance Journal that outlined what we called the “Producer Dilemma.” This article follows up on what has been a chronic problem of finding good producers for the industry and addresses some new …

Rackley Systems Partners with QualCorp

Rackley Systems, a provider of commercial lines rating solutions, partnered with QualCorp Inc., to create a bi-directional link between rating and policy issuance. The new integration between Rackley Commercial Lines Windows rating and QualCorp’s FormsPlus 2000 was designed to provide …