The Independent Insurance Agents of America (IIAA) announced that Jeffrey M. Yates is the new executive director of the Agents Council for Technology (ACT).
Yates replaced Len Brevik, who left IIAA and the ACT position to become the chief marketing officer and vice president of business development for the National Association of Insurance and Financial Advisors.
Yates stated that ACT has many significant accomplishments to its credit, but the organization has the potential to do so much more to enhance the position of the Independent Agency System. Yates expressed his excitement about the promise that new technologies offer to improve communications, heighten efficiencies, remove redundancies, and enhance customer experiences.
Yates said he is rejoining IIAA because ACT offers a unique forum to take advantage of opportunities through the active participation of agents and brokers, insurance companies, user groups and automation vendors cooperatively seeking solutions that reflect the needs of each of the parties.
Yates, who will begin his new role as the head of ACT immediately, also will be responsible for handling IIAA’s liaison with external technology groups, such as ACORD, IVANS and the agency automation users groups, as well as the many insurance companies and automation vendors that have been working cooperatively with IIAA on technology issues.
Yates also will be working to build consensus among ACT members for moving forward with several projects that will improve agent education on technology issues and create technology solutions to industry data communications challenges.
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