In my last column, we discussed agents’ critical task of delivering the best possible customer experience to differentiate themselves from...
Tech Talk News
The term customer experience has become a catch-all, almost cliche phrase, even if its critical importance is undeniable. For agents,...
Two years ago, I wrote a column on “speed-to-value,” in which the time agents took to respond to and resolve...
In a column last year on messaging, I talked about the value of a secure means for agents to text...
It’s no secret that the workforce in the insurance industry is aging and 400,000 positions are projected to open up...
2018 has turned out to be the year of the text message. For agents, that reality presents a challenge that...
Thousands of discussions, debates and arguments are taking place in agency offices across the country between principals and ambitious young...
Thousands of discussions, debates and arguments are taking place in agency offices across the country between principals and ambitious young...
As predicted in the last Tech Talk column, there is reason to cheer a bit about the findings of the...
When the results of the second Insurance Digital Transformation Survey (www.insurancedigitalrevolution.org) are released in a few weeks, we should see...