The Connecticut Insurance Department’s Consumer Affairs unit says it recovered more than $700,000 for consumers in the third quarter.
The department received 1,696 complaints this quarter – a typical amount for a three-month period – and less than half of those complaints were over property/casualty lines of insurance. Fewer than 10 percent of complaints, approximately 139, resulted in recovery for consumers.
The bulk of recovery dollars, $230,306, came from complaints related to general liability product lines. About 10 percent of the recovery, $69,193, was related to homeowners product lines.
In the third quarter, the majority of complaints (40 percent) were related to unfair claim practices, while 11 percent related to marketing or sales. About 7 percent related to premium and rating, and 5 percent related to underwriting.
So far this year, more than $2.5 million has been recovered for the insurance-buying public, the department said.
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