Oklahoma AG Warns of Insurer ‘Steering’ to Body Shops

November 17, 2014

Oklahoma Attorney General Scott Pruitt has issued a warning to citizens of his state regarding the practice of “steering” — where insurance companies strongly push consumers to take their vehicles to “preferred” auto body shops for repairs.

Pruitt said such repair shops may be providing substandard service to consumers.

He is the second attorney general in a South Central state to take issue with the practice in a matter of months.

The AG is investigating reports that certain insurers are coercing Oklahomans into using auto body repair shops that may use salvaged parts or other substandard materials to make repairs, while claiming to use new parts or materials made by the automobile manufacturer, according to an announcement released by his office.

The AG warned that the use of so-called “after-market” parts may void automobile manufacturer warranties. It is possible that such parts may not meet manufacturer specifications and potentially could fail in the future.

Many insurers push consumers to have repairs completed at approved repair shops, according to Pruitt. Some may be crossing the line, making dishonest statements and knowingly guiding consumers to repair shops that make substandard repairs, the AG’s announcement stated.

Louisiana Attorney General Buddy Caldwell filed suit against State Farm over such practices in August, alleging “a culture of unsafe business practices” in its handling of vehicle repairs.

Caldwell’s suit, filed Aug. 19 in the 19th Judicial Court in East Baton Rouge Parish, accused State Farm of violating Louisiana’s Unfair Trade Practices Act and Monopolies Law by “using scare tactics to steer Louisiana consumers to State Farm’s preferred repair shops and forcing shops to perform vehicle repairs cheaply and quickly, rather than in accordance with consumer safety and vehicle manufacturer performance standards.”

State Farm Public Affairs Director Phil Supple at the time said Caldwell’s assertions were at odds with the company’s mission and its long history of “advancing vehicle safety.'”

Oklahoma AG Pruitt said while most auto body shops and insurance companies are reputable and honest, his “office will hold accountable any shops or insurance companies who would seek to defraud Oklahomans through the illegal practice of steering.”

Was this article valuable?

Here are more articles you may enjoy.

From This Issue

Insurance Journal West November 17, 2014
November 17, 2014
Insurance Journal West Magazine

Top Personal Lines Retail Agencies; Assisted Living / Long Term Care; Contractors & Builders; Bonus: The Florida Issue (Special Supplement); Regional Wall Calendar – Sponsor a Month