Liability insurance as we know it no longer suits a large fraction of today’s and tomorrow’s small-business owners. Brokers and insurers are at a crossroads on how to serve small businesses’ changing needs in the on-demand economy. The industry’s one-size-fits-all …
Do you ever get sick of hearing about professional athletes like Tom Brady, Tiger Woods and Steph Curry who have tremendous success because of their work ethic and ability to endure pain? Or maybe you’re tired of stories about the …
Q: What are you seeing out there for experienced insurance talent? I dread recruiting because it’s never easy to find quality people. What are agencies doing to fill critical service roles and recruit producers? A: Insurance agencies feed too much …
Sales are the lifeblood of any business. So, one would think that each company will have a well-thought-out sales strategy. The reality is that most insurance agencies have, at best, a general outline of a sales strategy. More often than …
In my last column, we discussed agents’ critical task of delivering the best possible customer experience to differentiate themselves from competitors. To do that, agents need to closely examine every task they perform for policyholders and prospects and find ways …
If you have been following this 12-part series, welcome to the home stretch. In the first six articles, we’ve examined why claims are denied and how to avoid or prevent such denials, concluding with an introduction to a four-step process …
Q: How am I supposed to use a recruiter when my company had a horrible experience with a firm? A: A great question and an excellent starting point for my advice on working with third-party recruiters. I’ve been in the …
Every year, there are more than 2 million workplace injuries in the United States. Behind each of those claims is a firefighter, a construction worker or a mechanic. They’re our moms, dads, sisters, brothers, and neighbors. One of them is …
Insurtech advances will soon drive down unacceptably high expense ratios in the inland marine sector, making it possible to insure even difficult-to-place, small or one-off inland marine risks at the best possible rates. Carriers and brokers are building internet-based underwriting …
The term customer experience has become a catch-all, almost cliche phrase, even if its critical importance is undeniable. For agents, customer experience cannot be an abstract or ill-defined term if the goal is to have more than marginal progress in …
