2018 has turned out to be the year of the text message. For agents, that reality presents a challenge that...
Idea Exchange
Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their...
Some larger commercial insurance brokers appear to be uncertain about how the Exempt Commercial Purchaser (ECP) feature of the Nonadmitted...
Renewal dates only come around once a year, but insurance problems can creep up on your prospect at any point....
Today’s insurance labor market is colored by the rapid graying of the workforce. The industry’s growing retirement rate and burgeoning...
Maximizing employee productivity has a direct impact on the bottom line. Managing workloads is something most managers or supervisors try...
Section 5(a) of the Illinois Workers’ Compensation Act provides the damages an employer must pay for work-related injuries. It specifies...
The wave of innovation has taken the insurance industry by storm, forever changing organizations, processes and people alike. Risk management...
If you live in a city or nearby one and see new construction projects popping up at a rapid rate,...
The old saying, “Our agency is constantly recruiting,” used to make firms sound very progressive. That barely cuts the mustard...