ERIE Selects DWL to Provide Transactional

August 8, 2001

DWL Incorporated, a provider of transactional e-solutions, announced Erie Insurance Group has selected its solution. DWL will provide ERIE with industry-specific portals and a transactional CRM application to create a common view of the customer across the organization and enhance business transactions with agents and policyholders.

The solution will allow ERIE agents and policyholders access to sales, product and policy information directly from ERIE’s back-end business administration systems through personalized user interfaces in real-time.

ERIE will go live with DWL Unifi Insurance™ for P&C Agent Portal as well as four additional portals for their property/casualty and life lines of business, all of which run on DWL Unifi Engine™, the framework for delivering application services that allow companies to rapidly deploy industry-specific transactional portals. These composite applications, accessed via a browser, will make ERIE’s multiple administration and agency management systems appear as a single application tailored for agents’, policyholders’ and employees’ view.

DWL Unifi Transactive CRM™ will effectively consolidate policyholder data from Erie Insurance Group’s property/casualty and life insurance administration systems into an integrated platform through which all customer transactions will flow.

Based on XML and Enterprise Java Bean™ technology and created expressly for the insurance industry, DWL Unifi Insurance for P&C Agent Portal gives agents real-time point-of-service capability, allowing ERIE’s business users to complete policy change, new business, policyholder portfolio and billing transactions directly with the back-office systems via a browser.

Erie Insurance Group, based in Erie, Pennsylvania, is the 18th largest automobile insurer in the U.S. based on direct premiums written and the 29th largest property/casualty insurer in the U.S. based on total lines premium written [according to A.M. Best Company].

The Group includes the Erie Insurance Exchange, Flagship City Insurance Company, Erie Insurance Company, Erie Insurance Property and Casualty Company, Erie Insurance Company of New York and Erie Family Life Insurance Company. Erie Indemnity Company is the principal management company for the member companies of the Erie Insurance Group. It has more than 3.1 million policies in force and operates in 10 states and the District of Columbia. Erie Insurance is rated “A++” [superior] by A.M. Best Company and is listed in Ward’s Top 50 for financial security and stability.

DWL Incorporated is a leader in transactional e-solutions for major insurance, financial services, consumer products and retail companies throughout North America and Europe. The company’s client list includes, AXA Canada, Dominion of Canada General Insurance Company, Manulife Financial, National Life Group, Cara Operations Ltd., The Body Shop International, Royal & SunAlliance Financial, Sun Life Financial and Wealth2k.com, amongst others.

DWL has also aligned with leading technology and consulting partners to increase its services and vertical scope. Founded in 1996, DWL Incorporated is a privately owned, venture capital and institutionally funded corporation headquartered in Toronto. The company has offices in New York, London, Paris and Sao Paulo.

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